Returns & Exchanges
Love it, or set it free. We will accept your purchased items for a full refund minus shipping cost, if delivered back to us within 14 days of the date you received your order. Contact us at firstname.lastname@example.org to receive a return authorization number. We will respond with your number within 24 hours - if there is any delay on our end responding with your authorization number, we will add that delay time to your return window.
You may exchange your item for the same item in a different size, or for store credit, if delivered back to us within 30 days of the date you received your order. There is no need to contact us for an authorization, but we do recommend contacting us ahead of your return if you are planning to exchange for a different size in the same item. We will confirm your exchange selection is available, and hold it for you, insuring your desired item isn't sold out ahead of your return. Please email is at email@example.com.
Return Rules and Restrictions:
Items described as "Final Sale" cannot be returned or exchanged.
Merchandise must have all tags attached. Footwear returns must be sent back in their original box/packaging. Please do not use the shoe box as a shipping box - we will be forced to refuse your return or exchange, as the shoes will not be saleable in that state.
Any worn, soiled, altered, washed, or customer-damaged items cannot be returned or exchanged and will be shipped back to you at your cost and no refund issued.
If you cannot be reached with your provided contact information within 30 days from the time you initially received the item in question to purchase a ship charge to ship the un-returnable item back to you, the item will be destroyed and no refund will be issued
Your initial shipping cost is non-refundable, unless we ship an item in error.
Returns will require the customer to pay for return shipping.
Please ship with tracking; we are not responsible for packages lost by shipping carriers.
Please allow up to 14 days for your return to be processed. Generally refunds are processed within 7 days.
Your exchanged item will be shipped out to you within 7-10 business days of us receiving your returned item.